Shipping policy

Shipping Policy

We are dedicated to delivering our premium garments and accessories to our global community with the highest standard of service.

1. Order Processing & Logistics

  • Quality Control: Before any order leaves our facilities, it undergoes a meticulous verification and fulfillment process to ensure compliance with our premium standards.

  • Processing Windows: Please allow 2 to 4 business days for our logistics team to process, secure, and package your order before it is officially handed over to our international shipping couriers.

2. Shipping & Delivery Estimates

Once your package has cleared our distribution facilities and is in transit with the carrier, the estimated delivery times are as follows:

  • Spain & Mainland Europe: Approximately 7 business days.

  • United States: Approximately 20 business days.

  • Rest of the World: 15 to 25 business days.

Please note: Total delivery time equals the internal processing window plus the transit time. All shipping windows are estimates provided by the carriers and are not legally binding guarantees.

3. Tracking Your Order

As soon as your package is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery in real-time. Please allow up to 48 hours for the tracking information to update on the carrier's system.

4. Delayed Deliveries & Carrier Liability

  • External Delays: Costa Milano is not liable for unexpected shipping delays caused by third-party logistics companies, international customs clearance procedures, severe weather conditions, or local infrastructure disruptions.

  • Risk of Loss: Once your package is transferred to the shipping carrier, the title and risk of loss pass entirely to the buyer. If a package is delayed or marked as delivered but not received, please contact the courier service directly with your tracking number.

5. Customs, Duties & Import Taxes

Our logistics network operates internationally. Depending on your destination country, your package may be subject to local import duties, VAT, or customs fees determined by your local government.

  • Customer Responsibility: Any additional customs clearance fees, import duties, or taxes are the sole responsibility of the customer. Costa Milano has no control over these regional charges and cannot predict their exact amounts.

6. Incorrect Addresses & Failed Deliveries

Please ensure all shipping information is accurate and complete during checkout. Costa Milano is not responsible for packages that are undeliverable due to missing or incorrect address information provided by the customer. If a package is returned to our facilities because of an invalid address or failure to claim the package from the local carrier, the customer will be responsible for the additional shipping costs required to re-send the package.

Contact Us

If you have any questions regarding your shipment or need assistance tracking your parcel, please contact our concierge team at support@costamilanoclub.com.